How can we help?
Email support for gameplay, purchases, accounts or deletion. We aim to reply within three business days, or one for purchase, account and deletion cases. These are initial response targets. The form opens your email app; it does not send a message itself.
Response targets
We aim to respond within three business days. Purchase, account, and deletion cases have a one-business-day target.
Published holiday pauses: None at present. Any future pause will be posted here before it begins.
Send a support request
This form opens your default email app with the information you enter. Review the message there and send it to complete your request.
If the form does not open
- Email support@spireline.io.
- Use a subject that says whether the case concerns a purchase, account, deletion, or gameplay.
- Send the message from your Spireline account email when possible. Include an order reference for a purchase case, but no payment-card details.
Privacy and retained paid rights
For privacy rights requests, email dpo@spireline.io. This is our privacy contact mailbox, without implying an appointed data protection officer. Statutory rights requests receive a response within one month, subject to the extensions permitted by GDPR.
For later redemption after account deletion, contact support@spireline.io with the purchase or claim reference you have. Do not send passwords or full payment-card details. Declining redemption during deletion does not waive a remaining paid claim. See account deletion and the suspension rule.
Apple and Google also have store refund routes. Contacting us does not remove those routes or your statutory rights. This email form is a support route; it does not replace a required online withdrawal function.
Discord is community only
Do not post support requests or personal account information in Discord. FunPro ApS does not handle purchases, accounts, refunds, privacy requests, or deletion requests there.
We handle the personal data in your request as described in the Spireline privacy notice.